Terms of Service - Renew Specialty Group

Renew offers medical, wellness, and anti-aging services including but not limited to:

Medical weight loss (including GLP-1s)
Pain management
Hormone therapy & men’s health / women’s health
Peptide therapy
NAD+ therapy
IV therapy, body contouring, laser therapy, hair restoration, exosome IV therapy, etc.

These services are provided under appropriate medical supervision and according to applicable laws and medical standards.

You must be at least 18 years old (or have a legal guardian) to receive many of our medical services.
The information on the Site is for general informational purposes only and does not constitute medical advice. Never disregard professional medical advice based on something you read on the Site.
Before you begin any treatment, a qualified medical provider will evaluate your condition and medical history. Results of treatments vary by individual. We make no guarantee of specific outcomes.

Appointments and consultations must be scheduled in advance.
You agree to provide accurate, current, and complete information at the time of consultation (medical history, current medications, allergies, etc.).
Treatment plans, pricing, duration, risks, and alternative options will be discussed during your consultation.
You acknowledge that some treatments may have side effects, and you accept those risks after consultation.

You are responsible for payment of services and treatments received, whether or not covered by insurance.
Pricing will be disclosed to you in advance wherever possible.
We accept payment via [insert accepted payment methods here – e.g. credit card, cash, checks, etc.].
Refunds or credits (if any) are subject to our refund policy (see below).

If you need to cancel or reschedule an appointment, please notify us at least [insert notice period, e.g. 24 hours] in advance.
Failure to do so may incur a cancellation fee.
We reserve the right to reschedule or cancel appointments at our discretion (for example, for provider availability or emergencies).

Because most services are personalized and medical in nature, refunds will be handled on a case-by-case basis.
If a service is prepaid and cannot be provided, we will offer a refund or credit.
Products (if sold) may be subject to a separate policy; non-used/unopened products may be returnable within [number] days; opened or used products may not be returnable.

The content of the Site (text, graphics, images, logos, videos, etc.) is owned by or licensed to Renew and is protected by intellectual property laws.
You may use the content for personal, non-commercial use. You may not copy, reproduce, modify, distribute, display, or exploit in any commercial way without our prior written consent.

You agree not to:

Use the Site or services in a way that violates any applicable law or regulation.
Harass, abuse, or harm other users or our staff.
Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity.
Upload or transmit malicious code or anything that could disrupt or interfere with the Site or services.

To the maximum extent permitted by law, Renew is not responsible or liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or use arising out of or in connection with your use of the Site or services.
You agree to indemnify, defend, and hold harmless Renew, its officers, employees, contractors, and agents from any claims, liabilities, damages, losses, and expenses (including attorneys’ fees) arising from your breach of these Terms or your use of the Site or services.

The Site and all content are provided “as is” and “as available” without warranties of any kind, whether express or implied.
We do not warrant that the Site will be uninterrupted, error-free, or secure.
We do not warrant the accuracy, completeness, or usefulness of any information on the Site.

Our use of your personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms.
By using the Site or receiving services, you consent to collection, use, and disclosure of your information in accordance with the Privacy Policy.

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of laws rules.
Any dispute between you and Renew arising out of or relating to these Terms or your use of the Site or services shall be resolved through binding arbitration [or specify court jurisdiction if desired] in Mecklenburg County, North Carolina (or another agreed venue).

We may revise these Terms from time to time. If we make material changes, we’ll notify you by posting the updated Terms on the Site and updating the “Last Updated” date. Your continued use of the Site or services after changes are posted means you accept the updated Terms.

If you have any questions about these Terms, please contact us at:

Renew Specialty Group
18805 W. Catawba Ave, Suite 100
Cornelius, NC 28031
Phone: (704) 612-0011
Fax: (704) 612-0012